At Skyler Trip, we strive to provide high-quality travel gear and a smooth shopping experience. Please review our Returns & Refund Policy to understand how we handle returns, replacements, and refunds.

1. Eligibility for Returns
We accept returns only in the following cases:

• The item arrived damaged or defective

• The item is significantly different from what was described on our website

• The wrong item was delivered

We do not accept returns for reasons such as change of mind, size issues (unless due to incorrect product details), or late delivery due to external courier delays.

2. Return Request Window
You must contact us within 3 days of receiving your order to request a return or exchange. Requests made after this period will not be accepted.

3. Return Process
To initiate a return:

• Email us at [email protected] with the subject line “Return Request”

• Include your full name, order details, photos of the item (showing damage or issue), and a brief explanation

Once approved, we will guide you through the return process, including return shipping instructions.

4. Return Shipping
In most cases of valid returns (damaged, defective, or wrong item), Skyler Trip will cover the cost of return shipping.
Do not send items back without confirmation from our support team.

5. Exchanges
If your return is approved, we will offer a free replacement of the same product (if in stock). 

6. Refunds
As we operate on a Cash on Delivery basis, refunds will be issued only in the following way:

• Bank Transfer or Digital Wallet: After approval, we will contact you to collect your payment details for processing the refund

• Refunds will be processed within 7–10 business days after receiving the returned item (if applicable)

7. Non-Returnable Items
The following items are not eligible for return or refund:

• Used products

• Items without original packaging or tags

• Products returned without prior approval

• Items returned after the 3-day window

8. Contact Us
If you have questions or need help with a return, please contact us at:
Email: [email protected]